Our Quality, Reliability & Traceability Standards
DSM constantly strives to maintain and advance its own high standards. Our aim is to give our customers and consumers the peace of mind that only comes with high quality, reliability and traceability.
Our quality standards
You can trust in DSM to bring you products that are consistent in quality and are:
- High in purity, with no cross-contamination
- Homogeneous, with all ingredients evenly distributed
- Stable in time, with all performance characteristics guaranteed
- Safely packaged, with all labels correct to ensure safe handling
- Safe for consumers, workers and the environment.
Our strict safety controls and standards set the benchmark in our industry. Applying globally recognized Good Manufacturing Practice (GMP) to our operations around the globe means that every part of the process from sourcing through production, quality assurance and storage to delivery is managed in order to ensure premier levels of process and product safety.
High-quality products are also based on sound and controlled processes. We continuously invest in optimizing our operations by means of various initiatives that ensure that we deliver uniform product quality to all our markets from all our production and premix sites.
To secure our processes and the high quality and safety standards of our products, we employ all relevant internationally recognized quality systems alongside our own internal standards and controls. These may vary between industry sectors and/or geographical regions. Compliance with them forms our ‘license to operate’.
The ongoing training and professional development of our employees is fundamental to our quality philosophy. It ensures that our operations meet all key quality, reliability, traceability and sustainability criteria while allowing us to open up attractive scientific and commercial fields for the benefit of our customers.
We have a world-wide organization of experts in regulatory affairs. These specialists follow changes in local regulations and maintain a close relationship with the relevant local authorities, ensuring that our products always comply with the local regulations of the in which we markets we sell. This global organization enables us to support and advise our customers on a broad range of regulatory questions.
Our customers benefit not only from the quality of our products, but also from the quality of the services that support them.
Our reliability standards
We strive to guarantee the reliability of the supply of our products, providing you with the assurance that we meet your needs according to what we agreed upon.
We use an integrated supply-chain approach to manage every phase of production and delivery so as to guarantee consistent and timely supply. We strive to offer you the flexibility you need to effectively manage your own production and distribution schedules.
Customer proximity is at the heart of everything we do. Our global reach means that you can expect to receive from us the same products, manufactured to the same quality and safety standards, wherever you are in the world.
Our traceability standards
The food chain is complex. Tracking is essential to ensure that product characteristics can be controlled and verified, and that products get to the right destination by the right time, at every stage of the manufacturing process – arrival of raw materials, storage, production, warehousing, distribution and sales.
Thanks to our advanced automated process and material management systems, we are able to precisely and rapidly trace all our products within the supply chain and maintain the required information and documentation. Forward and backward traceability exercises are part of our internal auditing program.
In the rare event of an urgent ingredient investigation, global systems are implemented to immediately inquire and inform you. All necessary actions are then undertaken to minimize business interruptions.
